Is Amplify DPC HIPAA compliant?
Yes, Amplify DPC is fully HIPAA compliant. The platform is built with stringent security measures to ensure that all patient data is handled in accordance with healthcare privacy regulations. Features such as encrypted communication, secure data storage, and role-based access controls help safeguard sensitive information.
Is Amplify DPC customizable?
Yes, Amplify DPC is highly customizable to meet the unique needs of your practice. We offer flexible workflow automations to help you tailor appointment reminders, follow-ups, and marketing campaigns according to your requirements. You can also personalize email and SMS templates, adjust lead nurturing sequences, and integrate with existing practice management tools.
Can Amplify DPC do email marketing?
Yes, Amplify DPC includes robust email marketing capabilities. It features a drag-and-drop email builder which you can design without coding experience. It also has segmentation options to personalize messaging for different lead interests and patient groups, automated follow-up sequences, and performance tracking to measure the effectiveness of your campaigns.
Can Amplify DPC do automated appointment reminders and follow-ups?
Yes, Amplify DPC can automate appointment reminders and follow-ups through SMS, email, and even voice calls. The platform ensures patients receive timely notifications to reduce no-shows and keep them engaged with their healthcare journey. Automated follow-up sequences can also be set up to nurture leads, provide post-visit instructions, and encourage recurring appointments.
Can I cancel my subscription anytime?
Yes. We offer a flexible monthly subscription model which allows you to cancel at any time without long-term commitments. You have full control over your subscription and there are no penalties for cancellation. You may save money with an annual subscription.
Do I get a refund if I cancel my subscription?
No, there are no refunds for unused time upon cancellation. If you cancel, you will continue to have access to your account through the end of the subscription term and it will not renew.
Is there a setup fee?
Yes, Amplify DPC has a one-time setup fee so that you receive a fully-customized, ready-to-use system with training. This allows you to focus most on what you do best and not have to spend valuable time with tech connections and manual setup work.
How easy is it to set up Amplify DPC for my practice?
Setting up Amplify DPC is straightforward. A dedicated onboarding specialist will guide you through the entire process and manage the technical setup for you. The platform is designed with healthcare professionals in mind, so it’s easy to get started without having technical expertise.
Do you offer training for me and my staff?
Yes, everyone will have access to a live, initial walkthrough training with a team member during the onboarding phase. They will also receive a free recording of that training for future reference.
Do you provide technical support?
Yes, we offer 24/7 live chat support for all users. For users with a Premium account level, we provide direct access to team members for 1-on-1 live online support meetings during business hours (9 AM to 5 PM Central Time).
How long does it take to learn Amplify DPC?
Most users find Amplify DPC easy to learn, with many becoming comfortable with the core features within a few days. The learning curve is minimal, with ongoing support available to assist with any questions as you explore more features.